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Frequently Asked Questions

Get the answer to our most frequently asked questions.
Can't find what you're looking for? Call us: 1-800-567-2352.

  • Do your resume writers have experience in my industry?
    This is extremely likely! Since 2011 we've grown our team to 65 specialist resume writers who work across 72 different industries. We've written in excess of 48,000 resumes for over 920 different professions. Our expertise includes, but is not limited to: • Accounting & Finance • Administration & Office Support • Arts & Entertainment • Building & Construction • Call Centre & Customer Service • Community Services • Design & Architecture • Education & Training • Engineering • FMCG • Government & Defence • Graduate Programs • Hospitality & Tourism • HR & Recruitment • Insurance & Superannuation • IT & Telecommunications • Legal • Manufacturing, Transport & Logistics • Media & Communications • Medical & Healthcare • Mining • Not-for-Profit / NGOs • Project Management • Real Estate & Property • Sales & Marketing • Self-employment • Sport & Recreation • Trades & Other Services
  • What is the current turnaround time if I order my new resume today?
    Our standard turnaround is 3 business days from completion of your strategy consultation call. This is typically scheduled for the business day following placement of your order. Express 1 & 2 business day turnarounds are also available.
  • How do I get started?
    To book in your resume, follow these steps: 1. Click the “GET STARTED” button on the package you wish to proceed. On the service page, click "Proceed to Checkout". 2. Complete your checkout. We accept PayPal and all major debit/credit cards including Apple & Google Pay. 3. Follow the link on your order confirmation page to create an account on our platform and upload your career history details. 4. Our team manager will assign your project and your resume writer will contact you to schedule your consultation call within 1 business day. Alternatively, call our onboarding team toll free on 1-800-567-2352 to order (Office hours: 9am - 5pm ET, Mon - Fri).
  • What happens when I've placed my order?
    On completion of your checkout, you'll be redirected to your account section of our site to provide some information on your career history and your target positions moving forward, this only takes around 5 minutes and allows us to assign the most experienced resume writer for your profession. Once complete, our management team will review this information and assign your resume writer, who will contact you to arrange a consultation call at a time that suits you. This is all done within 1 business day.
  • Who will be working on my resume? How do we communicate?
    We've cherry-picked the industry's top talent since 2011, recruiting an elite team of senior HR managers, veteran specialist recruiters and America's leading career coaches with over 400 years of combined industry experience. Our in-house recruitment and training program ensures our entire team possess an unmatched expertise in over 65 industries and are more than qualified to craft you a world-class resume, regardless of your industry and profession. We have 5 dedicated departments who work with clients at all stages of their career, from graduates to C-Level. The first stage of our process is to conduct a strategy consultation call with you. This can be a phone call or via Zoom (whichever you prefer) and typically lasts around an hour. Throughout the entire process you can communicate via phone, Zoom or online chat within your account. All of our resume writers are US based and work Monday - Friday.
  • Can I request revisions? How long will they take?
    Yes! Unlike budget services we don't limit your revisions. We strive to create the perfect resume for every client, and we don't stop working until that's exactly what you have. Your resume writer will deliver requested revisions by 5pm, the following business day, providing they have had the opportunity to clarify any extra information they require with you.
  • What's the Resume People® triple guarantee?
    Interview Guarantee While we can't guarantee an interview for a particular position (there's simply too many variables), we do guarantee that your interview to application ratio will improve significantly within 60 days of using your new resume. In the unlikely event that it doesn't improve, your resume writer will rewrite your career documents again and complete any necessary changes free of charge. Money Back Guarantee Changed your mind after engaging our service? Landed the job of your dreams before we start work on your documents? Offered a pay rise after handing in your notice? No problem! We offer a full, no-quibble 100% money-back guarantee. 100% Satisfaction Guarantee As part of our 100% satisfaction guarantee, we offer unlimited document revisions. This powerful guarantee allows you to engage our service with full confidence that you'll leave the process with nothing less than the perfect resume.
  • What's the difference between Resume People's premium service and a budget resume re-write service?
    When engaging a professional resume service there's typically two types of company you'll come across: Budget Resume Mills Price Point: $50 - $300 Resume Writers: Usually overseas freelance copywriters Volume: Hundreds of generic resumes per week Project Time: 1 - 2 hours Process: Re-write or edit the existing resume. Work from templates. No direct communication with writer or via email. Usually 1 round of revisions Bespoke, Premier Resume Writers - (Resume People) Price Point: $400 - $1,000 Resume Writers: Directly employed master resume writers & application experts. 100% US based. Minimum 10 years experience Volume: Work with a maximum of 4 clients per week Project Time: 10 - 12 hours Process: Study of target positions. Critique of existing resume and report compiled. In-depth Strategy consultation call. Resume written & design from scratch using only relevant skills, experience and achievements. Resume designed & formatted around the written content. Follow up consultations. Unlimited revisions If you are looking for a fast, budget service, a resume mill may be an option for you. However, the likelihood is you're probably best saving your money and writing it yourself using the free advice contained in our blog. These operators typically outsource to non-native English speaking countries where labour is cheap and quality is poor. They don't include consultation calls, and limit revisions, producing templated, rushed resumes, often littered with mistakes and not an accurate reflection of their clients skills, experience and achievements. With competition for jobs at an all time high, a bespoke, professionally written, ATS optimized resume is the only way to guarantee more interviews. This is the level of service you can expect when engaging Resume People®.
  • Do I require a resume or an academic CV?
    Our professional resume writing service fits the vast majority of clients. In America, a resume is the standard for the majority of professions. A resume typically means a document, usually spanning one to two pages in length, that gives a snapshot of your skills, experience and achievements. An academic CV usually spans 5 pages or more. They are generally used by academics, including doctors, lawyers, engineers, lecturers, etc. Sections would usually include publications, awards, research and teaching in addition to those found on a standard resume. As a rule of thumb, if you don't work in these professions and don't currently have these sections on your resume/CV, you don't require an academic CV and working with our professional resume writing team would be more beneficial than working with our academic team.
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